We completely understand — we change our minds too! If you wish to cancel your order, please contact us directly via WhatsApp or phone as soon as possible 087.605.5668.

Please note that if a shipping label has already been created, the shipping cost may not be refundable if we are unable to cancel the shipment charges with the courier.

If your jewellery piece is not quite right once it arrives, you are always welcome to exchange it for another style or return it for a refund. Please note that return shipping costs are the responsibility of the customer, as we do not offer free domestic returns.

We’d love to hear from you! Please contact us with any questions, concerns, feedback, or to place an order. You can call us anytime during our store opening hours.

If we are unable to answer your call right away, we will do our best to get back to you within one business day whenever possible. Please note that enquiries sent on Fridays may receive a reply the following Monday, although we may respond sooner.

We currently ship to Ireland, the entire European Union, the United States, Canada, Australia, and the United Kingdom. If you would like to enquire about shipping to another destination, please feel free to contact us.

We offer reliable, fully tracked shipping both within Ireland and internationally. For our latest shipping rates and delivery information, please visit our Shipping Policy page at Croí Kinsale Jewellery Shipping Policy

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).